Q. What is an 'enhanced' profile?

A. We created beautiful portfolio style profiles for anyone to use for free, however, we enhance our paid users' profiles by removing the Similar Translators section.

Q. What if I have more than 2,000,000 segments or more than 500,000 terms? Can I buy a bigger plan?

A. Send us an email and we'll help you out.

Q. What happens if I hit my segment limit or term limit before I reach my document limit?

A. The segment limit or term limit is the limit that can get indexed into search. If you hit either limit before you hit your document limit you can still load documents into your TM-Town account for purposes of matching and improving your profile; however, the content of the those documents will not be indexed into your search if you exceed your segment or term limit.

Q. What is the limit for segments and terms?

A. The limit for segments and terms is a limit to what will be indexed into your TM-Town search. This allows you to search your TM-Town segments and terms from the browser or through a CAT tool extension. After you reach this limit (as long as you have not reached the document limit) you can still load work into your TM-Town account for purposes of matching.

Q. What is the Directory Boost feature Professional members get?

A. Translators who have purchased the 'Professional Plan' will appear first in the search results and will have a special badge displayed on their profile.

Q. Is it possible to get a refund?

A. Absolutely! If for whatever reason you are not satisfied, TM-Town offers a full refund for 30 days from the time of the first membership payment. To request a refund, please email us at [email protected].