My profile

Hello.
I'm new here. For some reason, my profile hasn't been updated although I have filled all the data and clicked on "save changes" a couple of times.
What am I doing wrong?
Thanks.

Hi Susana. Welcome to TM-Town!

I just looked at your profile and it looks like you've been able to update some things. Are you still having problems?

If so, could you please let us know exactly what you're trying to add, and what browser you're using? Thanks!

it is added there is no option of save it because it get saved automatically

Hi madihakhan,

Please see this blog post: https://www.tm-town.com/blog/user-settings-update

There should be a red 'Update Profile' button that will pop up at the bottom to save your changes. You must click that to save changes, your changes will not be saved automatically.

I guess the profile feature is still not completely under control. For instance, I can't change my background picture. I click on "Choose image", select a different picture, click on "Continue making changes", click on the red "Update profile" button. A cheerful message at the top of the screens tells me that my account settings have been saved, but nothing happens. Still the same old picture.

Am I doing something wrong? Is it because I am on Basic plan? For completeness sake, I am working in Google Chrome 52.0.

Hi Matthijs,

When changing your profile picture or background image, sometimes your browser will cache the old image, so even though the image has been changed on the TM-Town servers your web browser is still showing your old image.

Currently when I look at your profile I see a picture of grass and mushrooms as your background image. Is that the most recent image you uploaded? If so, you may need to clear the cache of your browser to see the new image. If that is not the most recent image you uploaded, please let me know and we can investigate the issue further.

I can't change my profile picture...

It seems that the profile feature is still not fully resolved. I am unable to alter the background image, for example. After clicking "Choose image" and choosing a new photo, I go to "Continue making changes" and finally hit the red "Update profile" button. My account settings have been saved phrazle, according to a joyful message at the top of the displays, but nothing occurs. The image remains unchanged.

what happen to my profile?

Aye/North Shore Landscaping

Make sure there are no error messages when you save your changes. Sometimes, specific fields might have restrictions that prevent saving.

J. Co/Kitchens Parramatta

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Sometimes, your browser might be displaying an old version of the page due to cached data. Try clearing your browser cache or using a different browser to see if that resolves the issue.

Thanks,

Ava., kitchen renovations in Penrith

If you've tried all of the above and it's still not working, it might be worth reaching out to customer support for assistance. They can provide insights into whether there’s a known issue or help troubleshoot further.

Ms. Cruz@sydney roofing

Sometimes, browser issues can also interfere—try clearing your cache or using a different browser. If everything seems fine on your end, it might be worth checking if there are any ongoing technical issues with the platform. If the problem persists, reaching out to customer support could provide a more direct solution.

Diana- CEO- Campbelltown bathrooms

Here are a few things you might want to check: First, ensure that all required fields are filled out correctly; sometimes, missing information can prevent changes from saving. Additionally, try clearing your browser's cache or using a different browser, as this can resolve any technical glitches. If the problem persists, consider reaching out to customer support for further assistance. I hope this helps, and feel free to ask if you have more questions!

Best,

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